Support Engineer

CASTELLÓN / Spain

Job description

We are seeking a System Engineer to join our Operations and Support team in Spain to work within an infrastructure and development environment for the largest independent interactive audio/visual supplier in Europe.

You will join an international team responsible for the management, monitoring and operation of the production applications. Working to build the right processes and anticipate the operational needs that can appear. Your activity will be focused on the interaction with the customer and the service we are providing.

You will be part of a modern and forward-thinking organisation who not only prides themselves on their work ethic but also for their dynamic teams. For this position, you will be working in a relaxed office environment accompanied with regular support from other teams to ensure the learning cultured environment is benefiting everyone within the company.

Mirada currently has offices in several countries and the applicant may be required to travel abroad for work/training for short periods. Offices: UK (Exeter, London, Liverpool); Spain (Madrid, Castellón); Mexico (Mexico City).

What you will be doing:
  • Help to solve technical issues in live projects or help us on assisting the customer with technical issues and request
  • Provide support in person, on the phone or the computer facing the customer
  • Coordinate your activities with other teams like Ops, IT, QA, UX, Product and Development in order to provide a solution for the issues raised
  • Work on the maintenance of existing live projects
  • Give support for customers’ incoming queries and issues related to the currently deployed systems
  • Follow up on issues ensuring the full resolution
  • Respond to queries either in person, via a ticketing system, over the phone or via other mediums. You will also train and explain to other staff members troubleshooting and diagnosing problems
  • Provide technical reports for the customer or other teams
  • Write and edit manuals for new and updated software and hardware
What we require:
  • Scripting and programming experience
  • Extensive experience on Linux Systems (RHEL, CoreOS, CentOS, Ubuntu), including useful debugging commands: grep, ps, sed, awk, etc
  • Familiarity with Support tickets and ticketing systems
  • General knowledge of industry principles
  • Technical data reporting
  • Working SQL knowledge (Oracle, MySQL, Amazon RDS, etc.)
  • Reading and analysing of application logs
  • General knowledge of networking technologies and TCP/IP protocol stack, as well as network and application security
  • Physical infrastructure deployment and operations experience
  • High level of spoken and written English
  • Soft skills to be able to communicate effectively with the customer technical team
  • Confidence delivering training sessions or explaining an issue
  • Good understanding of technical documents
  • Able to work independently and manage time efficiently, prioritisation, self- management of tasks
  • Team player with a systematic perspective
What we would love:
  • BA/BSc degree in Computer Science/ Telecommunications/ ICT or equivalent work experience
  • Process automation
  • Proven technical troubleshooting activities
  • Experience or knowledge with cloud-based hosting and Amazon Web Services (EC2, RDS, Auto Scaling, Elastic Load Balancing, Route 53)
  • Experience and knowledge on Zabbix, Kibana, Grafana, Prometheus or other monitoring applications
  • Proficiency with UNIX Shell scripting languages: bash, perl, python, etc
  • Good communication and social skills
  • Good analytical skills
  • A tenacious person who loves problem solving and doesn’t stop until finding the perfect solution
  • Willingness to explore new technologies and capability to learn them, even they are not the common market tools
  • Attention to detail
  • Experience in troubleshooting tools like wireshark, charles proxy, postman, runscope or similar
  • Pay TV, DVB or OTT experience
What we offer:
  • Fixed salary depending on the experience of the successful candidate
  • Variable incentives
  • Ticket RestaurantⓇ
  • Health insurance
  • Short working hours every Friday and throughout July and August
  • English classes
  • Flexibility with taking holidays
  • Fantastic work environment
  • Regular outdoor events and team-building activities
  • In-office perks such as Fruit Friday
  • …and much more!
Apply now
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Pablo Berga on life in our Castellón office

I get to the office and say hi to my colleagues before catching up with my emails and checking the task management tool to see how my day ahead looks. Our Castellón office has been open for less than a year but it has already become an office tradition to pop out for a mid-morning light bite and a coffee with the team! Such a nice way to spend a quick break before carrying on with the tasks ahead, which could be anything from detecting, monitoring, solving or reporting the latest incident to providing support to my colleagues in other departments.

At lunch, many of us from the office usually go to one of the many restaurants near the office – any of them will do as long as I’m with the team! Some of us prefer to stay in the office and eat in the dining room – an option which is always accompanied by some very interesting conversations. After eating, I get back to my list of priorities and take any free time I have to update some documentation or consult the technical information I need to help with an upcoming task.

All in all, life in our Castellón office is an adventure, as is being surrounded by great professionals who love technology! Oh, and being able to come to work in shorts when the weather is hot is just the cherry on top!

Apply now